Privacy Policy

1. Introduction

The Kosher Nosh ("we," "us," or "our") operates this online ordering site for our Glen Rock and Cresskill, NJ delicatessens. This Privacy Policy explains what information we collect when you place an order or create an account, how we use it, and the choices you have.

2. Information we collect

• Account information: name, email address, phone number, and password.
• Order information: items ordered, pickup or delivery address, special instructions, and order history.
• Payment information: processed by our payment processor. We do not store full card numbers on our servers.
• Communications: SMS and email messages you send us, and our responses.
• Device data: basic technical information such as IP address, browser, and device type, used to keep the site secure and working.

3. How we use your information

• To process and fulfill your pickup or delivery orders.
• To send order confirmations, status updates, and receipts.
• To provide customer support and respond to inquiries.
• To improve our menu, service, and website.
• To comply with legal obligations and prevent fraud.

4. SMS / text messaging

If you provide your mobile number when placing an order or creating an account, you consent to receive transactional text messages from us related to your order (for example, "order received," "ready for pickup," or "out for delivery"). Message and data rates may apply. Message frequency varies based on your order activity. Reply STOP to opt out at any time, or HELP for help. Opting out of SMS will not affect your ability to order — we will contact you by phone or email instead.

5. How we share information

We do not sell your personal information. We share information only with service providers who help us operate the site and fulfill orders, including:

• Payment processors to charge your card.
• SMS and email providers to send order notifications.
• Delivery drivers to deliver your order.
• Hosting and database providers that store our data securely.
• Law enforcement when required by law.

6. Data retention

We keep order and account information for as long as your account is active and as needed to provide service, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your choices

You may update your account information at any time by signing in. You may request deletion of your account by contacting us. You may opt out of marketing emails using the unsubscribe link in any marketing message.

8. Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new "Last updated" date.

10. Contact us

Questions about this policy? Call our Glen Rock store, our Cresskill store, or email us — we're happy to help.